THE PC SUPPORT GROUP HIGHLY COMMENDED FOR CUSTOMER SERVICE

A North Cheshire-based computer support company has been Highly Commended in the National Customer Service Awards 2009.

The PC Support Group, which delivers IT help to small businesses and home users across the UK, was praised for the Best Use of Technology in Customer Service. It was also highly commended for recognising where technology has directly improved customer service delivery.

Halton Chamber member Phil Case, of The PC Support Group, said: “As businesses from any industry can enter, it is a huge honour to gain recognition for the computer support industry, an area not exactly renowned for great customer service.
“We have invested a massive amount of time and effort into our systems and processes to provide outstanding customer service so it is fantastic that this has been recognised by a prestigious panel of experts. It doesn’t mean we can sit back and relax though - we aim to get even better.”

The National Customer Service Awards celebrate the effort and impact of excellent customer service for the customer and business.